Job Description

Salary: £28k - £35k

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This is an excellent opportunity to join an established Managed IT Services Provider (MSP) in Exeter. 

Solve-IT are a customer focused MSP delivering cloud-based IT solutions and Service Desk support to a wide range of small and medium sized businesses.

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A successful applicant has the experience of working within an MSP environment and seeks an opportunity to widen their technical knowledge as part of a high-performing team.

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This role has significant opportunities for those with strong all-round technical abilities, combined with excellent communication skills, interested in joining an ambitious ever-growing company.

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They must be confident, friendly with a proactive and enthusiastic approach to the role; have good organisation skills, especially the ability to multitask and prioritise workload via predefined SLAs, plus have the capability to learn fast and retain information.

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In addition, a successful applicant will have the personality to engage with a variety of clients irrespective of status, including board members/VIPs.

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Technical Skills / Knowledge: Required / Preferred

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• MSP Support Engineer: 1 year (Required)

• IT Support Engineer: 5 years (Preferred)

• Microsoft 365: 3 years (Required)

• MS-900: Microsoft 365 Fundamentals Certification (Preferred)

• MS-100: Microsoft 365 Identity and Services Certification (Preferred)

• Azure Active Directory: 3 years

• VoIP Cloud Telephony: 2 years (Preferred)

• Endpoint Detection & Response: 2 Years (Required)

 

Experience

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• Microsoft / Office 365 / Azure / SharePoint

• MDM software including Microsoft Intune / Meraki

• Experience working on major projects as part of a team

• Networking support including: Routers / Switches / vLANs / WiFi

• Windows server knowledge including: Hyper-V / vSphere virtualisation

• Remote support software such as TeamViewer and ScreenConnect

• RMM tool knowledge, ConnectWise Automate desirable

• Endpoint Security software including: Malwarebytes / SentinelOne / Webroot

• General PC / Mac trouble shooting skills

• Telephony / Cloud VoIP systems experience

• Cloud Backup Solutions, Acronis Cyber Cloud desirable

• Mentoring and skills sharing experience, desirable

• IT Documentation creation & revision: IT Glue / Lucidchart knowledge beneficial

 

Person Specification

 

• Professional and friendly approach

• Excellent communicator

• Self-starter and able to use own initiative

• Flexible and willing to adapt to different tasks

• Desire to learn and further develop skills

 

Special Features

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• Based in Clyst St. George, near Exeter, with some occasional travel, which could require a valid passport and driving license.

• Service hours are 9:00am to 5:30pm - Monday to Friday, except Bank Holidays

• The post holder will need to take part in an out of hours support rota and occasional out of hours work, which is an enhancement to the base salary

• 28 days statutory holiday, including bank holidays, with up to 5 additional days accrued following 2 years employment

 

Job Type: Full-time, Permanent

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Salary: £28k to £35k per year

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Either use the form below, or email jobs@solve.uk.com to submit your CV